Alkhaldi F. M.,Hammami H.,Kasem S. .2020 .Data workflow management: Concepts, techniques, and applications. Journal of Big Data, 7(1) : 1-25.
Bhat S. A.,Darzi M. A. .2016 .Customer relationship management: An approach to competitive advantage in the banking sector by exploring the mediational role of loyalty. International Journal of Bank Marketing, 34(3) : 388-410.
Brown L.,Lee K. .2021 .The impact of continuous feature updates on SaaS user retention. Journal of Software Engineering and Applications, 14(5) : 181-195.
Chen H.,Chiang R. H.,Storey V. C. .2021 .Business intelligence and analytics: From big data to big impact. MIS Quarterly, 36(4) : 1165-1188.
Garcia M.,Martinez R. .2022 .The role of user onboarding in SaaS customer lifecycle management. International Journal of Information Management, 58 : .
Kumar V. .2014 .Making "freemium" work. Harvard Business Review, 92(5) : 27-29.
Kumar A.,Singh R. K. .2021 .Leveraging data integration for enhanced business intelligence: A comprehensive review. Decision Support Systems, 153 : .
Liu Y.,Zhang L.,Yang Y. .2020 .Scalable data workflows in cloud environments: Challenges and solutions. IEEE Transactions on Cloud Computing, 10(2) : 789-801.
McKinsey & Company. .2020 .com/industries/technology-media-and-telecommunications/ourinsights/the-saas-performance-index. McKinsey Digital, : .
Reichheld F. F.,Schefter P. .2000 .-your-secret-weaponon-the-web. Harvard Business Review, 78(4) : 105-113.
Smith J.,Brown A.,Johnson M. .2022 .The impact of personalization on user engagement in SaaS platforms. Journal of Information Systems, 36(2) : 151-170.
Tyrväinen P.,Selin J. .2011 .How to sell SaaS: A model for main factors of marketing and selling software-as-a-service. In Software Business, (5) : 2-16.
Wang L.,Johnson R. .2023 .Effective data visualization techniques in workflow management systems: A usability study. Information Visualization, 22(2) : 130-145.
Yin R. K. .2018 .Case study research and applications: Design and methods. Sage Publications., : .
Zhang X.,Liu Y.,Chen H. .2021 .Automating data workflows: A survey of current practices and future trends. ACM Computing Surveys, 54(4) : 1-38.