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Integrating chatbots in educational administration for improved language learning outcomes

Author(s)
Muhammad Kamran Abid NFC Institute of Engineering and Technology, Department of Computer Science,Multan,Pakistan
Sultan Salah Ud Din Govt .primary School jalwala mattital Multan,Multan,Pakistan
Shahid Fareed Bahauddin Zakariya University Multan, Department of Computer Science,Multan,Pakistan
Ahmad Naeem NFC Institute of Engineering and Technology, Department of Computer Science,Multan,Pakistan
Muhammad Fuzail NFC Institute of Engineering and Technology, Department of Computer Science,Multan,Pakistan
Mohibullah Khan NFC Institute of Engineering and Technology, Department of Computer Science,Multan,Pakistan
Abstract
The burgeoning field of educational technology underscores the transformative potential of chatbots in revolutionizing language learning. This research delves into the efficacy of integrating chatbots into educational administration, aiming to elucidate their impact on language acquisition and student experiences. Employing a mixed-methods approach, we analyse quantitative data pertaining to language proficiency levels alongside qualitative reflections from students. Our findings unveil a statistically significant positive correlation between the utilization of chatbots and enhanced language learning outcomes. Students particularly emphasize the value of conversational practice and rapid feedback derived from chatbot interactions. However, challenges, such as limited personalization, inadequate comprehensive feedback, and technical obstacles, have surfaced. To address these challenges and optimize the potential of both technologies, we propose a hybrid approach that seamlessly integrates chatbots with human tutors. This model leverages the strengths of each technology: chatbots providing instant access to personalized practice and feedback, while human tutors offer in-depth guidance tailored to individual student needs. This study not only advances the theoretical understanding of technology-mediated interactions and their impact on language learning but also provides practical applications for educational institutions. The integration of chatbots empowers educational institutions to personalize support for individual students, streamline administrative tasks, and cultivate a positive and engaging learning environment. By embracing this innovative technology and implementing the proposed hybrid model, educational institutions have the opportunity to revolutionize language learning experiences, fostering greater student engagement and yielding improved language acquisition outcomes.
Publication Details
Page(s) 34-43
Published Journal: Lahore Garrison University Research Journal of Computer Science and Information Technology, Volume: 7, Issue: 4, Year: 2023

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Keywords
Personalized Support, Educational Administration, Language Learning Outcomes, Chatbot Integration, Mixed-Methods Approach
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