MCDM based usability evaluation of E-governance services using human perception

BHASWATI SAHOO; PRASANT KUMAR PATTNAIK; RABINDRA NARAYANA BEHERA

Author(s)

BHASWATI SAHOO School of Computer Engineering, Kalinga Institute of Industrial Technology, Deemed to be University, Bhubaneswar, India

PRASANT KUMAR PATTNAIK School of Computer Engineering, Kalinga Institute of Industrial Technology, Deemed to be University, Bhubaneswar, India

RABINDRA NARAYANA BEHERA National Informatics Centre, Bhubaneswar, India

Abstract

E-Governance is the use of information technology (IT) for improving different services provided by the government sector for delivering better and transparent services to the citizens in the trustworthy cyberspace. Information and Communication Technology (ICT) is rapidly changing, and it is almost essential for the government to use IT services effectively in order to provide hassle-free services to citizens. It has the potential to govern with unprecedented transparency and accountability, as well as to significantly reduce the cost of government business operations.Citizens expect their services to be delivered to their door in order to obtain more up-to-date information. Citizens want to access information through government websites as the internet's popularity grows unabated. In order to check the efficiency and reliability of the e-Governance services, various parameters are taken into consideration for decision making. These parameters are taken into account and the decision for the score of usability is verified by use of various Multi Criteria Decision Making (MCDM) Techniques. MCDM technique is applied on the available alternatives for each criterion and are compared also. The focus of the methods is to find out the best alternatives among available features to make the e-Governance Services successful in the upcoming scenarios. This paper is focused on ranking of attributes based on their usability for good eGovernance system using feedback mechanism method in AHP technique.

Publication Details

Page(s) 6561-6571

DOI DOI not available

Published Journal: Journal of Theoretical and Applied Information Technology, Volume: 100, Issue: 21, Year: 2022

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Keywords

Usability., Pair-Wise Comparison, analytic hierarchy process, Multi Criteria Decision Making, E-Governance, Priority Ranking