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Software quality assurance perspective on e-commerce system development

Author(s)
YEE HAN CHUNG Faculty of Data Sciences and Information Technology, INTI International University, 71800 Nilai, Negeri Sembilan, Malaysia
RAJERMANI THINAKARAN Faculty of Data Sciences and Information Technology, INTI International University, 71800 Nilai, Negeri Sembilan, Malaysia
MALATHY BATUMALAY Faculty of Data Sciences and Information Technology, INTI International University, 71800 Nilai, Negeri Sembilan, Malaysia
NURUL HALIMATUL ASMAK ISMAIL Department of Computer Science and Information Technology, Applied College, Princess Nourah bint Abdulrahman University, Kingdom of Saudi Arabia
Abstract
COVID-19 has accelerated the growth of E-commerce revenue and market size within a few months, causing the quality of E-commerce systems to be top-notch to gain a competitive edge. This study attempts to maximize feasibility and boost confidence throughout the development of e-commerce systems. This paper presents different types of software development methodologies, including traditional and agile methodologies. This study also presents related works on software development methodologies, comprising Extreme Programming, Scrum, and Kanban, and a particular software quality model, ISO/IEC 25010. Their challenges and advantages are discussed. The sub-characteristics of ISO/IEC 25010 are mapped to the features of e-commerce systems. As a result, Scrum with frequent and effective meetings can minimize technical debt, design failures, stress, miscommunication, ambiguity, improve shared vision, continuous feedback for verification, productivity, team morale, delivery predictability, project visibility, risk reduction, and engineering discipline. The ISO/IEC 25010 contributes to the success of E-commerce systems.
Publication Details
Page(s) 4864-4877
DOI DOI not available
Published Journal: Journal of Theoretical and Applied Information Technology, Volume: 100, Issue: 15, Year: 2022

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Keywords
Scrum, Software Quality Model, Extreme Programming, Kanban, Software Development Methodology
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