Abstract:
This study evaluates the tangible benefits of e-business as an organizational tool and its influence on banking activities, as well as customer satisfaction practices. Cross tabulations and Chi-square were used to analyze the data. The study reveals that there is a linear relationship between high-level automation of banking services and improvement in service delivery. Also, there exist a significant relationship between customer’s choice of bank and implementation of e-business. Based on the findings, bank managers need to be knowledgeable and apply internet technologies in their banking activities. For the banking industry to move forward technologically, at a faster rate, there is need for the nation to be adequately connected to the global village provided by Internet facilities.
Page(s):
490-496
DOI:
DOI not available
Published:
Journal: Information technology Journal, Volume: 6, Issue: 4, Year: 2007