The Effect of Workload, Work Life Balance on Quality of Life Through Job Stress and Work Fatigue Among Air Traffic Controllers (ATC) in Makassar City | [Pakistan Journal of Life and Social Sciences • 2025]

Author(s):

1. Zulfani Asma Fitri: Department of Occupational Safety and Health, Faculty of Public Health, Hasanuddin University, Indonesia

2. Lalu Muhammad Saleh: Department of Occupational Safety and Health, Faculty of Public Health, Hasanuddin University, Indonesia

3. Syamsiar S. Russeng: Department of Environmental Health, Faculty of Public Health, Hasanuddin University,,Indonesia

4. Yahya Thamrin: Department of Occupational Safety and Health, Faculty of Public Health, Hasanuddin University, Indonesia

5. Atjo Wahyu: Department of Occupational Safety and Health, Faculty of Public Health, Hasanuddin University, Indonesia

6. Anwar Mallongi: Department of Environmental Health, Faculty of Public Health, Hasanuddin University,,Indonesia

Abstract:

Indonesia is experiencing rapid development in aviation, leading to increased flight frequencies and heavier responsibilities for Air Traffic Controllers (ATCs). This situation can resulst in high workloads and disrupted work-life balance, negatively impacting ATC performance, work quality, productivity and overall quality of life. This study aims to analyze the effects of workload and work-life balance on the quality of ATC employees in Makassar City, focusing on work stress and fatigue. A crosssectional quantitative descriptive research design was employed, using probability sampling with proportional random sampling, resulting in 125 samples. Data were collected through questionnaires and analyzed using the Amos application. The findings reveal a direct effect of work-life balance on fatigue (p=0.000) and quality of life (p=0.000), as well as a direct effect of fatigue on work stress (p=0.000) and quality of life (p=0.029). indirect effects were also noted, with workload impacting quality of life through work stress (p=0.457) and fatigue (p=0.927), and work-life balance affecting quality of life through work stress (p=0.589) and fatigue (p=0.045). The study emphasizes the importance of maintaining physical and mental health through healthy living practices and progressive muscle relaxation techniques to alleviate psychological disturbances, ensuring optimal air navigation services. The findings offer recommendations for AirNav to enhance management and prioritize the safety and health of ATCs.

Page(s): 1822-1833

DOI: 10.57239/PJLSS-2025-23.1.00141

Published: Journal: Pakistan Journal of Life and Social Sciences, Volume: 23, Issue: 1, Year: 2025

Keywords:

Workload WorkLife Balance Quality of Life Work Stress Fatigue Air Traffic Controller

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