The decision-making matrix of propensity to outsourcing hospital services in Bandar Abbas, Iran. | [Journal of Pakistan Medical Association • 2015]

Author(s):

1. Ramin Hayati: Department of Health Services Management, School of Management and Medical Information, Shiraz University of Medical Sciences, Shiraz, Iran

2. Fateme Setoodehzadeh: Tehran University of Medical Sciences, Tehran, Iran

3. Sanaz Heydarvand: School of Management, Payam Noor University, Damavand, Iran

4. Mohammad Khammarnia: Health Promotion Research Center, Zahedan University of Medical Sciences, Zahedan, Iran

5. Ramin Ravangard: Department of Health Services Management, School of Management and Medical Information, Shiraz University of Medical Sciences, Shiraz, Iran

6. Ahmad Sadeghi: Department of Health Services Management, School of Management and Medical Information, Shiraz University of Medical Sciences, Shiraz, Iran

7. Ghasem Sobhani: Trauma Research Center, Department of Anesthesia, Faculty Paramedical, Hormozgan Universityof MedicalSciences, Bandar Abbas, Iran

Abstract:

Objective: To determine the level of managers` propensity for outsourcing the services in hospitals using decision making matrix. Methods: The applied, cross-sectional study was conducted at three hospitals affiliated to Bandar Abbas University of Medical Sciences, Iran, in 2013, and comprised managers and employees of four service units: radiology, laboratory, nursing, and nutrition services. Data was collected using two questionnaires and face-to-face interviews. Data was analysed using SPSS 16 and by using decision-making matrix. Results: Of the 122 subjects in the study, 12(9.8%) were managers and 110(90.2%) were other employees. The highest and lowest propensities for outsourcing were related to nutrition (66.6%) and nursing services one (8.33%). The decision-making matrix showed low outsourcing of the nursing, radiology, and laboratory services based on the services` features. However, there were difference between the results obtained from laboratory service decisionmaking matrix and the propensity for laboratory service outsourcing. Conclusion: The difference between the results obtained from the matrix and managers` viewpoint can be due to the lack of managers` sufficient attention to the features of hospital services when making decisions on outsourcing them.

Page(s): 1288-1294

DOI: DOI not available

Published: Journal: Journal of Pakistan Medical Association, Volume: 65, Issue: 12, Year: 2015

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