An assessment of the usefulness of e-government websites through usability testing | [Quaid-e-Awam University Research Journal of Engineering, Science and Technology • 2011]

Author(s):

1. Zahid Hussain: Department of I.T, Quaid-e-Awam University of Engineering, Science & Technology, Nawabshah, Pakistan

2. Aijaz Ahmed Arain: Department of I.T, Quaid-e-Awam University of Engineering, Science & Technology, Nawabshah, Pakistan

3. Asim Imdad Wagan: Sindh Revenue Board, Government of Sindh, Pakistan

Abstract:

Experimental usability methods are more expensive but more reliable to evaluate the usefulness of the websites. Different researchers have worked on usability testing and prove that usability testing is mandatory to eliminate various usability problems in the websites. The aim of this paper is to measure usability problems of all five Public Service Commission websites of Government of Pakistan i.e. Sindh Public Service Commission, Punjab Public Service Commission, Khyber Pakhtunkhwa/NWFP Public Service Commission, Baluchistan Public Service Commission and Federal Public Service Commission. Through these websites, federal and provincial governments recruit the public sector employees. Approximately 2500 users visit these websites daily. So this study was conducted to evaluate the usefulness of these websites. The paper presents the results for improving the websites in order to provide the better services to their intended users.

Page(s): 1-8

DOI: DOI not available

Published: Journal: Quaid-e-Awam University Research Journal of Engineering, Science and Technology, Volume: 10, Issue: 2, Year: 2011

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