Author(s):
1. Friday Ogbu Edeh:
Department of Business Administration, Alex Ekwueme Federal University, Ndufu-Alike, Nigeria
2. Yeo Sook Fern:
Faculty of Business, Department of Business Administration, Multimedia University, Malaysia
3. Abid Hussain Nawaz:
High Aims School Systems, Jahan Khan Bhakkar, Pakistan
Abstract:
Policymakers and practitioners in telecommunication industry are not fully aware of the positive significance of structural capital to the enhancement of their operational and workers efficiency. The aim of this study therefore is to examine the effects of structural capital on organisational efficiency of ICT companies in the Sub-Saharan Africa using the knowledge-based view as theoretical underpinning. Crosssectional research design was employed while the simple random sampling was used to select five ICT firms. Accessible population of two hundred and fifty participants was drawn from sample frame of five telecommunication firms. Sample size of one hundred and fiftytwo was determined from accessible population. Hypotheses were analysed with multiple linear regression techniques with the aid of IBM SPSS. Study found that structural capital has significant positive effects on the organisational efficiency of ICT companies. The study concludes that structural capital measured in terms of process capital, innovation capital and customer capital enhance the organisational efficiency of ICT companies in Sub-Saharan Africa.
Page(s):
1-11
Published:
Journal: Gomal University Journal of Research, Volume: 37, Issue: 1, Year: 2021
Keywords:
Customer Capital
,
Structural Capital
,
Process Capital
,
Innovation Capital
,
Organisational Efficiency
References:
References are not available for this document.
Citations
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