Abstract:
This paper aims at analyzing the significance and willingness of contracting firms regarding implementation of Total Quality Management (TQM) to Pakistani construction industry; the problems and conclusions are weighed and assessed respectively. An in-depth analysis and statistical sorting of data were based on extensive industry surveys via questionnaires and one-to-one interviews with key contractors of the existing market. The current practices infer the average attitude of the contractors towards the importance of adopting TQM. The aspects that were targeted such as quality in the organization employee training, and organizational culture, seem to be slightly appreciable. Also partnering is known by almost everyone in the industry but they show a low response in this regard. Lacking of having a concise and exact definition of quality was also observed. The fragmented nature of the industry is a big hurdle in TQM application. Lack of education is also one of the reasons why TQM would fail. In addition, corruption, negligence and irresponsibility are also critical issues. Contractors are apprehensive in adopting TQM philosophy as they have a myopic view and are unable to realize its long term benefit. Implementing TQM requires a major organizational change that would transform the culture, process, strategic priorities and belief of an organization. Apart from commitment top management must educate its employees on the need of TQM so that it will help to reduce the amount of work for employees if they no longer need to attend the customer complaints and defect problems.
Page(s):
482-498
DOI:
DOI not available
Published:
Journal: Proceedings of International Conference on Construction in Developing Countries , Volume: 4, Issue: 5, Year: 2008