A system for two-way query mechanism with information dissemination using short message service (sms) | [Science International • 2021]

Author(s):

1. Maricel A. Esclamado: University of Science and Technology of Southern Philippines, Cagayan de Oro City, Philippines

2. Althea Midge Engracia: University of Science and Technology of Southern Philippines, Cagayan de Oro City, Philippines

3. Jenrod Esposo: University of Science and Technology of Southern Philippines, Cagayan de Oro City, Philippines

4. Jeane Kathlyn Mae Grancho: University of Science and Technology of Southern Philippines, Cagayan de Oro City, Philippines

5. Shammah Mae Pelae: University of Science and Technology of Southern Philippines, Cagayan de Oro City, Philippines

Abstract:

The availability of up-to-date information to people is an important requirement in many scenarios, especially in educational institutions. Thus, most Universities either use social media or bulletin boards. In this paper, the researchers developed a system that can be used to provide up-to-date and reliable information to students using the most common technology. This developed system utilizes Wi-Fi and GSM technology along with a web application. The system is designed to have two-way communication between the staff and the students. When a student needs any information, they will need to send a query message via SMS to the system, and then the system will analyze the query. Formatted queries will be automatically responded by the system. Unformatted queries will be redirected to an office suitable to answer the query. The system also has the facility to disseminate announcement to students via SMS. The researchers conducted a system usability evaluation to the users using the System Usability Scale (SUS) and obtained a score of 71.875 which means that the system has an average performance to the users. The system was tested on its efficiency in terms of query classification and redirection and gained positive on its results. The results have shown that the users find the system easy to use and information handling is more efficient.

Page(s): 489-494

DOI: DOI not available

Published: Journal: Science International, Volume: 33, Issue: 6, Year: 2021

Keywords:

short message service , information dissemination , twoway query mechanism , automatic response

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