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The Human Side of Medication Errors: Perspectives of Healthcare Professionals and Patients
Author(s):
1. Anas Ali Alhur: Department of Health Informatics, College of Public Health and Health Informatics, University of Hail, Hail 81411, Saudi Arabia
2. Hawazin Alfaar: College of Pharmacy, Taif University, Taif 26571, Saudi Arabia
3. Hawra Alkhalifa: College of Pharmacy, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia
4. Nouf Al Saad: College of Pharmacy, King Saud University, Riyadh 11451, Saudi Arabia
5. Malak Lafi: College of Pharmacy, Taif University, Taif 26571, Saudi Arabia
6. Ayah Bin Mossa: College of Pharmacy, Imam Abdulrahman Bin Faisal University, Dammam 34212, Saudi Arabia
7. Nouf Alnufeai: College of Pharmacy, Taif University, Taif 26571, Saudi Arabia
8. Shoug Gary: College of Pharmacy, Taif University, Taif 26571, Saudi Arabia
9. Hajar Dajam: Armed Forces Hospital, Southern Region, Khamis Mushait 62461, Saudi Arabia
10. Maram Alsufyani: College of Pharmacy, Taif University, Taif 26571, Saudi Arabia
11. Awatif Al-Rashidi: College of Nursing, University of Hafr Albatin, Hafr Albatin 39524, Saudi Arabia
12. Sarah Alfalah: Pharmaceutical Care Services, King Abdulaziz Hospital, Ministry of National Guard Health Affairs, Al-Ahsa 31982, Saudi Arabia
13. Joud Alzaidi: College of Pharmacy, Taif University, Taif 26571, Saudi Arabia
14. Rana Alshaer: College of Pharmacy, Taif University, Taif 26571, Saudi Arabia
15. Nawal AlAsmri: Armed Forces Hospital, Saudi Arabia
Abstract:
Background: Medication errors, defined as preventable events that may lead to inappropriate medication use or patient harm, remain a persistent global challenge contributing to adverse drug events, increased morbidity, and escalating healthcare costs. While prior research has primarily examined system-level and technological factors, limited attention has been given to the emotional and experiential dimensions influencing medication error occurrence and reporting. Objective: This study aimed to investigate public awareness, attitudes, and experiences related to medication errors, with a particular focus on the perceived role of artificial intelligence (AI) in enhancing medication safety. Methods: A cross-sectional descriptive design was employed using a structured, self-administered online questionnaire. A total of 501 valid responses were collected from adult residents in Saudi Arabia. The survey included items on demographics, knowledge of medication errors, attitudes toward AI in pharmacy practice, and preventive behaviors. Descriptive statistics and binary logistic regression were used for data analysis. Results: Approximately 79.9% of respondents reported awareness of medication errors, though 75.7% relied on informal online sources for information. While 47.6% strongly believed AI could improve dispensing accuracy, concerns regarding data privacy, reliability, and job displacement were noted. Logistic regression indicated a strong association between pro-AI attitudes and willingness to adopt AI, though model convergence was limited due to polarized responses. Conclusion: Findings highlight the necessity of fostering non-punitive reporting cultures, strengthening digital health literacy, and carefully integrating AI into pharmacy practice. These measures are critical to enhancing patient safety and align with national healthcare transformation goals, including Saudi Arabia's Vision 2030.
Page(s): 138-143
Published: Journal: Journal of Pioneering Medical Sciences, Volume: 14, Issue: 7, Year: 2025
Keywords:
Patient safety , Artificial intelligence , Medication errors , Healthcare Professionals , Pharmacy education , digital health
References:
[1] Alhur ,April .2024 .Redefining Healthcare With Artificial Intelligence (AI): The Contributions of ChatGPT, Gemini. ” Cureus, 16(4) : .
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[3] Alhur ,April .2024 .Enhancing Patient Safety Through Effective Interprofessional Communication: A Focus on Medication Error Prevention. ” Cureus, 16(4) : .
[4] Carayon P. . .Evaluation of Nurse Interaction With Bar Code Medication Administration Technology in the Work Environment. ” Journal of Patient Safety, 3(2007) : 01209203-42.
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[6] Rassin M. . .Chronology of Medication Errors by Nurses: Accumulation of Stresses and PTSD-like Consequences.” Issues in Mental Health Nursing. , 26(2005) : 873-886.
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