Abstract:
An information system success is also depending to user satisfaction. This study taken a sample in a Korean Bank to see the relationship between business intelligence and user satisfaction. Business intelligence in a Korean Bank was receiving complaint such as inquiry from BI website is very time consuming, the system has difficulty in processing large data, not user friendly, information is not accurate, information not updated and lack of availability especially every early month. The main aim of this research is to assess user satisfaction towards current BI system using EUCS model and give recommendation to the company for their system development in the future. Data was collected using questionnaire that distributed to BI users in the company. There are 207 responses collected. However, 203 responses are valid in the condition of the user access BI website in 2020. The result of regression analysis is content, accuracy, format, ease of use, timeliness on user satisfaction of BI has significant positive correlation simultaneously and partially. Business intelligence user satisfaction on content, format, ease of use and timeliness is fair. Meanwhile, accuracy on user satisfaction is poor. From user satisfaction scoring indicate that accuracy need to be prioritize when development because it is still poor.
Page(s):
2634-2647
DOI:
DOI not available
Published:
Journal: Journal of Theoretical and Applied Information Technology, Volume: 100, Issue: 8, Year: 2022
Keywords:
Business Intelligence
,
Bank
,
User Satisfaction
,
EUCS
,
Analytical Tools