Author(s):
1. RADWAN AL-DWAIRI:
Yarmouk University, Department of Information Technology Jordan
2. OMAR AL-ALI:
Yarmouk University, Department of Information Technology Jordan
Abstract:
During the period of Corona pandemic, many customers faced some difficulties due to the repeated closures of banks and government institutions, which necessitated them to search for other alternatives like mobile payments to pay their due bills. Consequently, more research is needed to study what factors are important to continue using of such technology. In response, this study used a sample of 880 respondents, then proposed a theoretical model and tested it empirically. Results highlighted the role of trust and satisfaction as mediators which significantly impacted users' continuous intention to use mobile payments technology.
Page(s):
3035-3047
DOI:
DOI not available
Published:
Journal: Journal of Theoretical and Applied Information Technology, Volume: 100, Issue: 9, Year: 2022
Keywords:
Satisfaction
,
Trust
,
Technology Acceptance Model
,
Mobile Payment
,
Exception Confirmation Theory
,
Continuous Intention
,
Confirmation
References:
References are not available for this document.
Citations
Citations are not available for this document.